FAQ
Yes, can place order on our email tawakalprinting@gmail.com
We delivered the wrong products to customer due to our mistakes.
Notes : Please take note that we are not responsible for any damage caused during delivery as we will make sure the package is wrapped nicely and securely to avoid any damages.
For online order, you can pay by online bank transfer directly during checkout. Our website integrate with toyyibpay payment channel.
No. we do not have any design service, the customer have to prepare ready to print artwork.
No, all payment have to be cleared before we proceed with your order.
No. We do not have any color guarantee, unless you printed a color proof in our company before you batch order with the same material and the same machine, the color proof must be brought back to us, when you order in bulk, you must bring back the color proof so that we can compare, we will let you know whether we can follow the same color or not, please note that even there is clear proof we cannot ensure will be 100% same with the previous order. KEDAIPRINT.COM cannot be held liable for color variations between jobs printed in different batches at different ordering periods.
NO. The outcome of color of the printed product will always differ from the original artwork. The level of difference however is subject from the printing company to the printing company. Normally the
outcome color range is different within 10% -20%.
PDF file in CMYK Colour mode, for Die cut sticker product only, please ready your cutting line in artwork. Ai format with die cut line. Please noted that we prefer PDF file formats in CMYK colour mode, if customer insist using any other file formats such as .ai, .psd, .png etc, we are NOT responsible for any loss or damage of images or artwork that occurs in conversions from any other file formats to PDF file formats.
While we are committed to the timely delivery of goods to our customer, we cannot guarantee you 100% punctuality due to factors such as machine problem, emergencies, quantityof your order and the efficiency of the third party courier service.
NO. Customers need to double check the order before you place order, artwork does not allow to be changed after the order is placed. TAWAKALPRINTING.COM will not entertain any cancellation, refund, exchange of products due to customer’s change of mind once payment is accepted.